Octofinder

Posts tagged as:

Organizational change

Delta: Why your customer service training won’t work

by Marc Sokol on February 9, 2011

Customer-centricity at the crossroads

by Marc Sokol on January 26, 2011

Raise the temperature to achieve customer-centricity

by Marc Sokol on January 21, 2011

The journey toward customer-centricity

by Marc Sokol on December 7, 2010

The future arrived last week. Where were you?

by Marc Sokol on November 22, 2010