Octofinder

Posts tagged as:

Customer-centricity

Good and great: Choices that shape customer experience

by Marc Sokol on September 20, 2011

Delta: Why your customer service training won’t work

by Marc Sokol on February 9, 2011

Customer-centricity at the crossroads

by Marc Sokol on January 26, 2011

Raise the temperature to achieve customer-centricity

by Marc Sokol on January 21, 2011

The problem with problems

by Marc Sokol on January 16, 2011

Customer-centricity: A puzzle or a problem?

by Marc Sokol on January 12, 2011